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Terms of Use


We are happy to have you here at usedroom.com (“UsedRoom” or “We”) the online second hand clothes service provided by Concept Rooms Ltd. The following Terms and Conditions (“Terms”) will help you understand your rights and obligations when using our Site and make sure your experience with us is smooth and transparent.

By accessing or using the website located at www.usedroom.com (“Site”), or using any of its Services including ordering or purchasing any products, you agree and be legally bound by the following Terms. If you do not agree please don’t use our Site and its Services.

Our Site and Services are available for your own, non-commercial, personal use only.

Our Privacy Policy will guide you through how we collect and use the information you provide us while using our Services. Please review it here for the details.



To use our Services you must successfully register on our Site and be over 18 years of age to be able to form a legally binding contract with Us by accepting our Terms and Privacy Policy.

To register on our Site you have to provide your own, personal data: First Name, Last Name, E-mail, Password, your Shipping Address and Phone Number.

By registering you prove that you are over 18. If you are under 18 it’s still easy to use the Services, you just need to ask a parent or legal guardian who is at least 18 years old to supervise you. The adult has to be the user and is responsible for all activities. You can always change your data by logging into your account.

You are solely responsible for maintaining the confidentiality of your account and you agree to accept responsibility for all activities that occur under your account or password. You are also responsible for your data to be valid, up to date and accurate.




Order acceptance

Our products can only be ordered online. You can place an order with Us if you register on our Site and had fully filled in all necessary data. We will not be responsible for any delivery delay, failure or any other problem caused by inaccurate or incorrect data provided by you.

Your ordering process will include the following steps:

  1. Choose your desired garments and add them into your shopping bag
  2. Check your selection in your cart where you can also calculate shipping and taxes; or go straight to checkout
  3. At the checkout first you’ll have to sign in or register; provide your desired Billing and Shipping Address and choose your shipping method
  4. Once you filled in your data, review your order, pick a payment method and proceed to pay.
  5. By choosing COD or Bank Deposit you will instantly get your order confirmed. With Bank Deposit you’ll have to transfer your order total for Us, so we can deliver your order. With the COD payment you have nothing else to do, you’ll pay for your order to your courier upon arrival.
  6. If you had chosen to pay with credit card or with PayPal you’ll be directed to our service providers secure site to enter your payment details. Once you are ready with your payment you’ll be redirected to our Site and you will get your order confirmed.

By placing an order on usedroom.com, you are offering to purchase a product and warrant that all information you provided to us related to your order is real and accurate and that you are an authorized user of the payment method provided.

When you place an order, you will receive a confirmation email about the receipt of your order, but that will not constitute acceptance of it. All orders are the subject of further confirmation of the order price and availability. A contract about your purchase will only be formed when we accepted your payment method and debited your credit or debit card, or until you paid for your order.

In case you haven’t receive your order confirmation in 48 hours after placing your order, then all responsibilities and constraints bounding you relating to your order will be automatically terminated with no further conditions.

As our collection and products are unique, meaning we have only 1 piece of a product and no stock at all, it might occur that we are unable to accept and must cancel an order or part of it. Although our systems are working fast to be always up to date on stock information, errors or system delay might occur from time to time. We reserve the right to refuse or cancel any order at our sole discretion in case a product is not available anymore. In case of a cancellation we contact you. If there is a cancellation and you had already paid for your goods, you will receive a full refund.

If you change your mind about your order, or need to change any data related to it, you can do so in a few hours by sending an e-mail to help@usedroom.com. Once your order is fulfilled and is ready to ship we cannot change it anymore.


Product info and prices

The actual colour of a product can differ from what you see on our Site. We have made every effort to display the colours of the garments as accurately as possible; however differences may occur for several reasons including but not limited to the display of your computer or smartphone, and we cannot guarantee that your device displays our colours accurately.

The price of purchase is always the price indicated on the individual product page. Prices within the EU include VAT. Prices do not include the cost of shipping and we do not charge for packaging.

The pricing of our products is euro (EUR) based, therefore the prices displayed in other currencies are converted from euros. For the conversion we are using the most up to date conversion rates on our individual product pages. As currency values are constantly changing, prices displayed other than euros may not be the most current on all pages of the Site, excepting the individual product page where, you see the actual current price of the product that you are liable to pay to usedroom.com. Inaccuracy might occur including, but not limited to banners, promotional offers and other content posts.

We are doing our best to always provide you with accurate product and pricing information, but typographical and pricing errors may occur. In the event of inaccurate product information or pricing due to an error (especially system errors or evidently mistaken prices), We have the right, at our sole discretion to refuse or cancel any order placed for the actual item. In case of a cancellation due to an error We contact or notify you.

UsedRoom reserves the right at its sole discretion to refuse or cancel any order for any reason. An order can be cancelled for various reasons including, but not limited to availability of a product, errors in product information or pricing or problems identified by our payment service providers. In case of a cancellation We contact or notify you. If there is a cancellation and you had already paid for your goods, you will receive a full refund.

We reserve the right to change any products, features, price of products and services, discounts, promotions and offers described without notifying you. All advertised products and prices are subject to change. Any change on the above doesn’t effect your already placed order.


Discount Coupons

From time to time We may offer promotional discount codes on our Site. The details and conditions of use to any discount code will be specified at the time of issue.

Only one discount coupon code can be used per order and they can not be used after an order has been placed. 



We accept all major credit and debit cards: Visa, MasterCard and Discover.

Once we received your order we carry out a pre-authorisation check on your payment card to insure there are sufficient funds to fulfill the transaction. Your card will be debited once your order has been accepted.

If you pay with PayPal we will ship your order right away when PayPal confirmed your payment.

In case you had chosen to pay via Bank Transfer you will have to go to your bank account after receiving your order confirmation and transfer your order total to our given account number, that you can also find on the Help page on our Site. Once we received your payment we go through with your order and dispatch it to you.

You can choose to pay in cash upon delivery in the following countries: Slovakia and Hungary. For COD payments you will have to pay an additional 2 EUR fee with your order total when receiving your package.



The represented delivery times on the Help page are subject to any delays resulting from courier service, postal delays or force majeure and we will not be responsible for them.

In the event of several unsuccesful attempt of delivery We may restrict your future purchases and/or delete your account.

UsedRoom reserves the right to restrict delivery to addresses within or outside of the EU. You can always check the list of the countries we ship to at our Help page. Shipping fees and applicable VAT will be added by UsedRoom as necessary.

When shipping outside of the EU zone customs and import charges may occur, those are varying from country to country. UsedRoom can not give you any information about the expected amount of those. You might contact your local customs office to see the current charges before you order.



We accept returns for any reason up to 30 days from the date of delivery. The returned clothes should arrive back in their original condition. You are responsible for damages caused by overusing or inappropriate usage of the products.

If you wish to return items, you can send them back at your own expense to one of the addresses below using any trackable/insured delivery method. 

UsedRoom Returns - Concept Rooms Ltd.   

51. Bartók Béla út                                               OR                                PO box. 113 
1114 Budapest, Hungary                                                                         943 01 Sturovo, Slovakia                

You have to enclose your Return Note to your package, marking the products that you are sending back. You’ll find your Return Note in your package upon arrival, or you can download a new one from the Returns page.

If you had a Cash On Delivery purchase, please also add your name and bank account so we can transfer your money back. In any other case we will refund your purchase using the same payment method that you had chosen to pay to Us.

Please allow 2-3 weeks for your return to be received and processed. Once we got the items on hand we will process your refund in 1-2 days and We’ll send you an email to confirm that the return had been completed. For the funds to appear in your account, you might need to wait a few days more depending on your bank or card issuer.



You are hereby granted a limited, non-exclusive, non-transferable and revocable license to access our Site and its Services for your own personal and non-commercial purposes. You may not duplicate, reproduce, publish, republish, display, download, adapt, modify, reverse-engineer, decompile, transmit, distribute or otherwise exploit any Content or portion of this Site, unless expressly permitted by UsedRoom. You may not make any commercial use of any of the information provided on usedroom.com or make any use of the Site for the benefit of any other third party unless you act as a parent or legal guardian or for the benefit of another business unless explicitly permitted by UsedRoom in advance.

By accessing our Site and Services you agree that you will not damage, disable or cause undue burden on the website and/or its host, servers, network, systems or other users. You will not commit a criminal offence, transmit any bug, virus, worm, Trojan horse or post any other material that is malicious or technologically harmful to the Site; hack into any of the Services; corrupt data; use any spider, robot or any other automated mechanism to access the Site or the Services; access data that is not intended for your use; not attempt to log on to an account or server that you are not authorized to use. Breaching any of the above provisions is a criminal offence that results in instant termination of your account and that is reportable to the relevant law enforcement authorities by disclosing your identity to them.

We will not be liable for any loss or damage caused by any of the above mentioned service attacks, viruses or other technologically harmful material that may infect your data, computer program or computer equipment due to your use of usedroom.com, downloading any material posted it on, or by accessing any website linked to it.

We will not be liable if the Site is unavailable at any time or for any period.



All images, text, graphics, logos, icons, data, videos, the compilation of these and any other content made available on usedroom.com or through any of its Services, is the property of UsedRoom and protected by copyright laws.

You may post comments and other content to our Site and its Services; send communications, suggestions, questions or other information so long as the content is not illegal, threatening, invasive of privacy, obscene, infringing copyrights or otherwise harmful to third parties and is not technologically harmful to our Site. You agree to not use false email addresses, use an account that is not yours or otherwise mislead us regarding the origin of content. We reserve the right to edit or remove such content without notifying you.

By posting any content you grant an irrevocable, non-exclusive, perpetual, fully paid and worldwide license to use, publish, distribute, display, copy, modify, adapt, sublicense, reproduce and prepare derivative works of such content for any purpose. You represent and warrant that you own or otherwise control the intellectual property rights of the content you post and that you indemnify Us for all claims resulting from the content you supply. We don’t take any responsibility and don’t assume liability for any content posted by you or any third party.



You will find links on this Site that lead to other websites that are operated and owned by third parties. UsedRoom has no control over these linked sites and no responsibility or liability for their independent policies, actions or contents. Although we would love to hear your feedback not only on our Site but the sites that we link to, especially if a link stopped working.



You herein agree to indemnify, defend and hold us UsedRoom, our directors, employees and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of this Terms of Use.



UsedRoom may terminate these Terms or any part of it without notification at any time. In the event of Termination you will still be bound by the obligations of these Terms including the disclaimers and limitations of liability set forth herein.



By accessing or using usedroom.com you agree that the laws of Hungary will govern this Terms of use and any dispute that might arise between you and UsedRoom.



UsedRoom reserves the right to update or modify the Site and these Terms at any time, including as new features are added to the Site, a change in the existing services or as Internet laws evolve. Any updates will be announced on our page for you to review our Terms that govern your use of the Site. We also reserve the right to withdraw or amend our Services without notification.

If you have any questions about the Terms please contact us at hello@usedroom.com.

This Terms of Use was last modified: 5th March 2015.


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